We are ready to make a refund for our customers in case when you do not receive your item or it will be lost or you receive something quite different from what you ordered.
We guarantee that we will make everything from our side for you to receive your order as soon as possible. We track every order and in case when our customer does not receive the order, we contact Thai mail service and try to resolve the issue as quickly as possible and work together.
Most of our products are limited. Inspite of we are working directly with factories, they don't notify us when they stop to produce some models or changed models little bit (like changing size little bit or remove(add) shoulder strap). It happens often, because we have more than 2000 models and we can't control all that.
When we get an order, we check our stock first, if we don't have this model in our stock, we check it on factory, if there is no item on factory, we offer customer some similar model. If customer refuses it, we make a full refund.