FAQ

FAQ


  • Where is the store based?

    Now we don't have offline store anymore, because we found more profitable selling online only.
  • Do you accept orders placed outside of the US?

    Of course! We accept orders all around the World! We ship all orders directly from Thailand to Worldwide.
  • How long will it take to receive my order?

    It depends on the region and country. Usually standard delivery time is about 7-14 days but sometimes it can be longer or faster. Anyway you will receive your tracking number immediately after we ship it and you will be able to follow your parcel by yourself online. We ship orders by Thai Air Mail or EMS International Post Service.
  • How do I pay for my order? Is it secure?

    Thaileather checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Thaileather has all the same securities and payment fraud protection as PayPal. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.
  •  What if something is wrong with my order?

    If you have a problem with an order from our store, please contact the store directly. You can find our full contact information on "Contact us" page.

    Do you provide CITES Certificates with the order?

    No we don't provide CITES certificate with every order, but you can order CITES certificate additionally if you want it. Because the rules are different in every country and not every country needs certificates, you have to order it individually. To order a certificate you should contact us after or before you place an order for item. The price for one certificate for one parcel (even there are many items in one parcel) is about 50$.