FAQ

FAQ


  • Where is the store based?

    Pattaya city, Chon buri, Thailand
  • Do you accept orders placed outside of the US?

    Of course! We accept orders all around the World! All the orders we send around the world directly from Thailand.
  • How long will it take to receive my order?

    It depends on the region and country. We send all orders around the world directly from Thailand, Pattaya city. Usually standard delivery time is about 7-14 days but sometimes it can be longer or faster. Anyway you will receive your tracking number immediately and you will be able to follow your parcel by yourself online.
  • How do I pay for my order? Is it secure?

    Thaileather checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Thaileather has all the same securities and payment fraud protection as PayPal. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.
  • How do you deliver your orders?

    We send all orders from Pattaya city, Thailand.
    We send orders by Thai Air Mail or EMS International Post Service.
    Delivery time depends on the region and country, usually it takes about 7-14 days.
    After we send an order you will receive tracking number and photos of your parcel.
  •  What if something is wrong with my order?

    If you have a problem with an order from our store, please contact the store directly. You can find our full contact information on "Contact us" page.